Saturday, October 3, 2009
Cable modem
posted at 6:24 PM | Permalink |
Just installed a new cable modem. Wow what a difference from dial-up. Yeah, I know: no kidding. But after a week without broadband it's just amazing. And let me add that, in stark contrast to the calls and attempts to work with Verizon, the Time Warner people were polite and quick and very helpful. The longest I was on hold was for precisely 90 seconds and in one case the person picked up the phone immediately. AND they gave me direct numbers to call them back. AND the tech person solved the slightly odd problem with just a few tweaks and tests, apologizing to me for taking more than a few moments. Holy cow and mackerel.

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